Now In: Returns Policy
First off, We would like to Thank you for shopping with Rock Rebel Clothing! We enjoy working with each and every one of our customers and our goal is to offer the best customer support and service possible. We also strive to offer a wide assortment of premium designer brands and independent labels. We do apologize if our return policy seems a bit harsh or strict. We would like to take a moment to explain why this is the case. Since we are not the manufacturer, this limits the amount of time we have to return items back to the manufacturer(s). Which in lieu, has caused us to set the following guidelines for our returns policy. We thank you for your continued support and welcome any suggestions that can make your shopping experience better.
By placing an order with us you must agree to the terms and conditions of our Return & Exchange Policy. These rules have been enforced due to the substantial savings we offer you with Free Shipping.
HOLIDAY RETURNS POLICY
Holiday Returns Policy has been extended on orders delivered from November 15 - December 25. We will accept exchanges / store credits on orders placed during that time up until January 15 or 30 days from delivery, whichever is later. All other policies (including refunds) are still as indicated below:
RETURNS / EXCHANGE POLICY
If you are not completely satisfied with the item(s) you ordered we will provide you with an exchange with a store credit by gift card only for all non-clearance and non-sale items received within 30 days of the original delivered shipping date, minus the original incurred shipping/handling costs. All items must be returned in the same condition they were received with proper authorization. All items must be new, unworn and unwashed, free from defects, abnormal smells, and with original packaging and tags attached, if applicable. All items returned that are not in the same condition as received or after 30 days will be refused and returned, no exceptions, and item(s) will be returned at your expense. If a shipment has been sent to you and it is refused or returned to us for any reason then you will be subject to a 30% return fee and issued a store credit by gift card for the remainder.
Preorder / Special Order itemsPreorder / special order items are NOT refundable at any time. After shipment, preorder / special order items can only be issued a store credit by gift card only, and are not refundable. No refunds will be given at anytime. If the item is no longer produced by the manufacturer, a store credit by gift card will be issued in the amount of the original purchase price and sales tax, if applicable. We cannot and will not be held responsible for delays, production times, and/or cancellations of manufacturing of goods as they are beyond our control. For more information, please see our FAQ page.
NOTE: All clearance and sale items can only be exchanged within 3 days of receipt for a store credit by gift card, no refunds can be given. Clearance or sale items are all items marked down in price (look for sale indicators under the original price of the item or in the special “Sale” section).
Defective / Incorrect Items
If you receive a damaged or incorrect item, it must be returned within 2 business days and can only be exchanged for the same item. If the item is no longer available, then a store credit by gift card will only be issued, no refunds will be given at any time. Many of the items we carry utilize various techniques including (but not limited to) vintage, dying, and distressing processes that may cause small holes to appear in the garment, these are characteristics associated with the look and are not considered defects.
We will issue a refund if the item is postmarked within 7 days of its receipt for in stock, non-sale items only (not applicable for preorder/special order items). There is a 15% restocking fee on all authorized refunds, plus the original incurred shipping/handling costs. If the item is postmarked and returned after 7 days but received within 30 days, or does not meet the refund policy criteria, you will be issued a store credit by gift card and the sales tax, if applicable. After 30 days the item will not be accepted and stays with you. No restocking fees are incurred if you select an item exchange or store credit (which will be issued by gift card).
All items must be pre-paid to ship and we recommend that you insure all returns for the full value by a traceable carrier, preferably USPS or UPS. These guidelines are provided for your protection. We will not be responsible for return shipping losses.
PLEASE NOTE: If you return your original item for an exchange and then want to return your exchange back, you will only receive store credit.
Any orders on in stock items cancelled prior to shipment are subject to a 10% cancellation fee. Depending on the order progress, orders may not be able to be cancelled; once orders are sent to our warehouse for shipment, we are unable to cancel them.
HOW TO RETURN ITEM(S) :
We have simplified the return process to make it more convenient for our customers. Download the form below in one of the file formats, complete it, and send it along with your return. Please note: if you are returning items from multiple orders at one time, you need to fill out a separate form for each order number and only indicate the items specific to that order on the form. All appropriate store credits by gift card and refunds will automatically be issued after we receive the item(s) back, as well as the sales tax, if applicable, minus any applicable shipping/handling costs or restocking fees. We MUST receive this form completed and signed with your return or we cannot process it and it will be returned to you!
MANDATORY: Download one of the forms below and include it with your return:
Returns/Exchanges on In-Store Purchases (Excludes Online Orders)
All items must be returned in the same condition they were received with original purchase receipt. All items must be new, unworn and unwashed, free from defects, abnormal smells, and with original tags attached. All items returned that are not in the same condition as received or after 14 days will be refused and returned, no exceptions. .
Any items returned without an original purchase receipt will be issued an exchange/in-store credit by gift card only.
REFUNDS- You may return an in-store purchase for refund within 7 days of the purchase date for non-cash refund. Refunds will only be issued on purchases made using a credit card/debit card only. Any returns made after 7 days will be issued an exchange or in-store credit by gift card only.
EXCHANGES/STORE CREDIT- You may return an in-store purchase for exchange/in-store credit by gift card within 14 days of the purchase date.
IN-STORE LAYAWAYS- You may return a layaway purchase for exchange/in-store credit by gift card within 14 days of the purchase date. No refunds will be given, no exceptions, sorry.
SALE ITEMS- You may return sale items for exchange/in-store credit by gift card within 14 days of the purchase date. No refunds will be given, no exceptions, sorry.